TIRANA, Feb. 18 – Amdocs (NYSE: DOX), the leading provider of customer experience systems, announced last week that Eagle Mobile, Albania’s third mobile service provider, has selected the Amdocs Compact Convergence suite.
The Amdocs solution enables Eagle Mobile to rapidly and cost-effectively introduce innovative, value-added services to its growing customer base.
“Amdocs Compact Convergence gives us the operational flexibility and agility we need to create, deliver and manage new services and address convergent real-time charging and business support requirements in order to become Albania’s leading cellular carrier,” said Ali Taskin, CEO of Eagle Mobile.
“With Amdocs’ complete service enablement solution, we are able to cost-effectively respond to market demands within days and can offer customers a superior experience at a competitive price.”
With the Amdocs Compact Convergence solution, Eagle Mobile can design and create unique network-connected services in hours, not months, or choose from over 40 pre-built services that are available out-of-the-box.
The integrated suite includes real-time convergent charging and customer support functionality, enabling Eagle Mobile to launch innovative services with attractive and unique pricing plans, accept any payment method and achieve true competitive differentiation.
With the Amdocs solution, Eagle Mobile can support the introduction and management of popular value-added voice, mobile data and Short Message Service (SMS) services, as well as enable personalization and self-care for these services, both of which help to enrich the customer experience and lower support costs.
The solution includes Amdocs Media Server and a Short Message Service Center (SMSC) which enable a consistent customer experience across multiple touch points.
“The Amdocs Compact Convergence suite is helping Eagle Mobile achieve fast and profitable new service introduction and competitive differentiation with a single integrated solution that will serve as its convergent service delivery platform designed to meet the requirements of today and tomorrow,” said Charles Born, vice president of corporate communications for Amdocs. “As a relatively new entrant to the Albanian communications market, Eagle Mobile needs a significant competitive advantage to gain market share. This proven Amdocs solution will help Eagle Mobile gain that competitive edge.”
The Amdocs Compact Convergence Suite is an integral part of the Amdocs Customer Experience Systems (CES) product portfolio. Introduced in January 2008, the Amdocs CES portfolio enables service providers to make the transformation from suppliers of network utilities to purveyors of a digital lifestyle.
Eagle Mobile is owned by the Albanian Government (24 percent) and by CT Tel (76 percent). CT Tel is owned by the Calik Holdings Group (80 percent) and Turk Telecom (20 percent). Eagle Mobile plans to launch its service in early March 2008, in the rapidly growing Albanian cellular market. BenTek Technologies, a regional partner to Amdocs, will provide Eagle with local consulting services for the launch of its new operations.
